The message, written in English, was sent by a native speaker to a colleague for whom English was a second language. Unsure of the word, the recipient found two contradictory meanings in his dictionary. He acted on the wrong one. Months later, senior management investigated why the project had flopped, costing hundreds of thousands of dollars.
English Fluency: Maximizing the Power of Business English
Ironically, they are worse at delivering their message than people who speak English as a second or third language, according to Chong. The non-native speakers, it turns out, speak more purposefully and carefully, typical of someone speaking a second or third language.
Anglophones, on the other hand, often talk too fast for others to follow, and use jokes, slang and references specific to their own culture, says Chong. Non-native speakers generally use more limited vocabulary and simpler expressions, without flowery language or slang. Because of that, they understand one another at face value. Jenkins found, for instance, that international students at a British university understood each other well in English and swiftly adapted to helping the least fluent members in any group.
BEST: Business English Skills Training (SkillsFuture credit)
Jean-Paul Nerriere has devised Globish — a new easier form of English, stripped down to 1, words and simple but standard grammar — as a tool Credit: Jean-Paul Nerriere. But the other people have been invited for a reason. Despite being competent in English, the Germans gleaned only the gist of what their American project leader said. Learn Those Symbols.
Improve Listening Step by Step. Check Understanding. Questions Anyone? One Phrase to One Idea. Get People to Speak.
Learn How to Interrupt. Avert Allow Interruption. Learn How You Learn. Draw a Learning. Ask for Pronouncement. Follow Word Order.
Regard Register. Give Obey Reject Orders.
8 Tips for Effective Business English Instruction
Practise Pronunciation. Use Question Tags.
Fine Tune Intonation. Emulate Natives. Attack Your Weakness. Ask About Payment Terms. Learn How to Handle Habitual Situations. Introduce Yourself Properly.
101 Ways top Improve Your Communication Skills
Why Listening Is So Hard. Express Condolence. Simplify Your Conditionals. Ask for Repetition. Automate Phone Expressions. Target Conversation. Explain with Analogies. Confirm Information. Strengths and Weaknesses. Learn those Little Rules.